Request RMA Fixed Price Repair Scheme

 

This form allows Hydronix to capture the information required to ensure the correct repair and return process is followed for the product(s) you wish to have replaced or repaired.

If a Service Exchange Unit is requested the replacement unit will be sent subject to Hydronix Fixed Price Repair Scheme Service Exchange Terms and Conditions (HD1181) or the Hydronix Warranty and Service Options terms (HD0463).

For both Service Exchange and Repair Exchange an initial charge is made on receipt of this form (Current pricing available on Fixed Price Repair Scheme Price List available in your Customer Portal or on request) and a subsequent charge will be made subject to an assessment of the condition of the returned item.  In the case of a Repair Exchange, this second charge must be agreed prior to shipment of a replacement unit.

Shipping will be quoted separately.